FAQ

General Questions:

How do I log in?

To log-in to an activity, click the “Log in” link in the upper right corner of your screen. Your log-in information for this website is the same as your log-in information for www.nccn.org.

Help! I don’t remember my user name and/or password.

If you do not remember your user name and/or password, click on the “Forgot your Password?” link under the log-in area. Please ensure that you are registered on www.nccn.org.

Where can I find a list of your educational activities currently available?

Please visit the Education Catalog, accessible through the top menu.

How do I know which activities are accredited for my healthcare role?

In the Education Catalog, you are able to sort the offered activities by Learner Type to show which activities are accredited for which learner types (i.e.  physician, nurse, pharmacist, etc.).

Who do I contact if I have additional continuing education questions?

If you have additional continuing education questions, please contact the NCCN Continuing Education Department at education@nccn.org.

Who do I contact if I have technical questions?

If you have technical questions, please contact the NCCN Continuing Education Department at education@nccn.org.

 

Certificate Questions:

How do I access my transcript?
 

You can access your transcript by clicking on “My Account” in the upper right corner of your screen. Then, please click on “My Activities”. From here, you will be able to access your transcript.

How do I access my certificate?
 

In your transcript, you will be able to click on a completed activity to download your certificate for that activity.

Am I able to reprint my certificate if I lose my original copy?
 

Yes, you are able to reprint/redownload your certificate if you lose your original copy by viewing your transcript.

If I am a nurse and a case manager, am I eligible for dual certificates for designated activities?
 

Yes, for activities that are accredited for both nurses and case managers, you are eligible to receive a certificate claiming both nursing contact hours and case manager clock hours.

 

Live, In-Person Activities Questions:

Is partial credit offer for live, in-person activities?
 

Yes, partial credit is offered for live, in-person activities. When claiming partial credits, physicians, case managers, and tumor registrars round up to the nearest quarter hour. Nurses are instructed to round down to the nearest hundredth of an hour. Pharmacists must claim each session separately based on the identified UAN number.

When will I receive my evaluation?
 

Your evaluation will be available within 24 hours following the completion of an activity.

When will I receive my certificate?
 

Your certificate will be available within 2 to 4 weeks following the completion of an activity.

What do I need to do in order to obtain my certificate of credit?
 

To obtain your certificate, you must complete the evaluation and immediate post test for an activity. Please note that a passing score on the immediate post test is not required in order to receive credit.

 

Live Webinar Questions:

Is partial credit offer for live webinars?
 

No, partial credit is not offered for live webinars.

What do I do if I attended the webinar as part of a group?
 

If you attend a webinar as part of a group, please submit a group list of attendance to webinars@nccn.org within five days of the completion of the activity in order to be eligible for credit.

When will I receive my evaluation?
 

Your evaluation will be available within 24 hours following the completion of an activity.

When will I receive my certificate?
 

Your certificate will be available immediately following the completion of the evaluation.

What do I need to do in order to obtain my certificate of credit?
 

To obtain your certificate, you must complete the evaluation and immediate post test for an activity. Please note that a passing score on the immediate post test is not required in order to receive credit.

 

Internet Enduring Webcast Questions:

Is partial credit offer for enduring activities?
 

No, partial credit is not offered for enduring activities.

Why can’t I access the post test/evaluation?
 

In order to access the post test/evaluation, you must view the presentation in its entirety.

When will I receive my certificate?
 

Your certificate will be available immediately following the completion of the evaluation.

What do I need to do in order to obtain my certificate of credit?
 

To obtain your certificate, you must complete the evaluation and immediate post test for an activity. A passing score of 70% is required in order to earn a certificate for an enduring activity.

What are the system requirements for viewing enduring webcasts?

In order to view enduring webcasts, you will need to have sound playback capabilities and the latest version of Adobe Flash installed on your system. Some corporate firewalls may block streaming media traffic. Please be sure you are capable of receiving streaming Flash media (RTMP) traffic. 

 

NCCN Outcomes Process Questions:

Why did I get an email about an activity I already completed?
 

You received this e-mail because NCCN is collecting data to measure the effectiveness of the educational activities. This is part of NCCN’s Outcomes Process (described below).

What is NCCN’s Outcomes Process?
 

NCCN collects data through a variety of instruments, including, but not limited to: pre-test, ARS questioning, the activity evaluation, an immediate post-test, a follow-up post test, and a post-activity survey. The NCCN activity evaluations ask whether clinicians plan to incorporate these updates in cancer management into their practice. The evaluations are required in order to receive your certificate. The second outcomes measurement instrument will be a post-test based on the learning objectives from the activity, taken immediately following the activity and then again 30-days following the activity. Approximately 60 days after an activity ends, a follow-up survey is sent to attendees in order to determine whether participants of the activity implement their intended practice change.